From hosted PBX to AI-powered voice assistants, XBOTEL provides a complete communications stack built for modern businesses.
Replace your aging on-premise PBX with XBOTEL's cloud-hosted equivalent. All the features you need — hunt groups, call queues, IVR, call recording, voicemail-to-email — managed entirely from a web browser.
On-premise phone systems are expensive to buy, maintain, and scale. XBOTEL Cloud PBX gives you the same enterprise functionality as a fully managed, pay-monthly service. No capital expenditure. No maintenance contracts. No engineer call-outs.
XBOTEL's AI Voice Assistants handle calls automatically — routing, answering FAQs, booking appointments, and escalating to humans when needed. Powered by advanced language models.
AI understands caller intent and routes each call to the right destination instantly — without lengthy IVR trees or frustrated callers pressing zero.
Your AI assistant never sleeps, never calls in sick, and handles peak call volumes without additional cost. After-hours calls are handled professionally, every time.
Book appointments, answer common questions, collect caller details, and trigger workflows — all without human intervention. Integrate with your existing systems via API.
A fully featured contact centre solution without the legacy infrastructure. Voice, inbound queuing, real-time dashboards, and agent management — all cloud-native.
Skill-based routing, priority queuing, and estimated wait time announcements keep callers informed and agents focused on the right calls.
Live wallboards, agent status, queue depths, and SLA tracking. Supervisors see exactly what's happening and can act instantly.
Automatic call recording with compliance-ready storage, playback, and quality assurance tools. Train agents faster and resolve disputes with confidence.
Screen pops, click-to-dial, and call logging for Salesforce, HubSpot, Zoho, and more. Agents always have context before they pick up.
Instant geographic, non-geographic, and freephone numbers across the UK and Ireland. Port your existing numbers or provision new ones in minutes from the XBOTEL portal.
Whether you need a single business line or a range of DDIs for your whole team, XBOTEL provides instant UK and Irish number provisioning with full portability. Keep your existing numbers or choose from thousands of new ones.
Enquire About NumbersEvery call generates data. XBOTEL turns that data into actionable insights — from individual agent performance to business-wide call trends.
Every inbound and outbound call logged with full metadata: duration, direction, outcome, cost, and agent. Filter, export, and integrate via API.
Pre-built and custom reports for call volumes, answer rates, wait times, and SLA adherence. Scheduled delivery to inboxes or dashboards.
Full call cost breakdown by user, department, or campaign. Identify wasteful usage, optimise routing, and manage your telecoms spend with precision.
Our team will help you design the right communications stack for your business.